Explainability Your Patients Can Feel

Andres Jimenez MD MSED MBA MS

“Patients don’t remember percentages; they remember what happens next. Explainability is the bridge from complex signals to confident action. When we show exactly what changed, cite where it came from, and explain why it matters in one breath, adherence rises and anxiety falls. That’s how data becomes care.” Dr. Andres Jimenez, Board-Certified in Public Health & Prevention, and Clinical Informatics. Founder & CEO of HealthPrevent360

Precision data only matters when it translates into care that patients understand and can act on. Concierge medicine is the “last mile” where siloed information—specialist notes, imaging, labs, wearables, genomics, even environmental exposures—must become a clear, human plan. That requires explainability at two levels: (1) a physician-facing synthesis that’s concise and defensible, and (2) a patient-facing narrative that preserves nuance without burying the signal.

Patient comprehension is directly linked to outcomes such as improved adherence and self-management; using explanatory communication strategies measurably improves comprehension. JAMA Network

Explainability begins with traceable provenance. When a summary calls out a new cardiology note, a rising inflammatory marker, or a radon exposure risk, it should point back to the exact source with minimal clicks. That allows you to confirm findings in seconds, not minutes, and gives patients confidence that nothing is being invented by “the algorithm.” Next, convert complex risk math into plain-English “why it matters” statements. Patients don’t need your regression model; they need the implications: what to confirm, what to change, how it affects their near-term trajectory, and when to recheck.

The patient version should preserve dignity and agency. Replace jargon with meaningful anchors: “Your imaging shows soft plaque that’s more likely to change quickly; that’s why we’re focusing on sleep and blood pressure targets first, then reassessing fitness testing in 90 days.” When genomics or pharmacogenomics inform the plan, call out the actionable link—e.g., a gene–drug interaction that supports a safer dosing strategy. And when you choose not to test, make the logic explicit: “The result is unlikely to change next steps and could trigger invasive follow-ups we don’t need right now.”

Finally, explainability is also design. Clean typography, consistent sections (“What changed / Why it matters / What we’ll do / When we’ll check back”), and a one-page summary help patients and families re-tell the plan accurately—fueling adherence and trust. In concierge care, that repeatable clarity is part of the premium.

How HP360 can support your concierge practice

Turning complexity into a calm, shared planWe transform multi-source data into physician and patient versions that preserve nuance while driving action.

• Source-cited physician briefs (5 lines, visit-ready)

• Plain-English patient summaries with “Why this matters”

• Clear “now / later / monitor” timing and stop rules

• Optional white-label design that reinforces your brand

• Consistent sections that patients can retell accurately

Learn About our Concierge Clinic Programs

About Dr. Jimenez

Board-certified physician, triple Ivy League–trained innovator leading the nation’s first prevention-only clinic. Dr. Jimenez has built physician-led technology adopted by 3,000+ hospitals and clinics, guided companies through acquisition and IPO, and serves as Assistant Clinical Professor (Environmental & Public Health) at Mount Sinai School of Medicine in NY. At HealthPrevent360, he applies clinical informatics and prevention science to help individuals anticipate risk, prevent and early-detect disease. The clinic’s prevention engine has analyzed hundreds of thousands of clinical pages and supports thousands of patients.